Terms and Conditions
Please read the following terms and conditions very carefully as your use of our website is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By using our website (www.homesmiths.ae), making a purchase of a product or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you have interacted with us to make a purchase or use our services. If you do not want to be bound by the Terms, you must not make a purchase of products from our website or use our services.
All orders are considered complete only after the payment has been received by Homesmiths as confirmed by our Accounts Department. To confirm the orders, Homesmiths may contact Customers who have placed orders through the Website and ask the Customer a verification question. Homesmiths will confirm the order only after the verification question is answered by the Customer. Once the purchase of the item(s) is confirmed by the Customer, Homesmiths will arrange to pack and deliver the product to the Customer.
We make shopping at Homesmiths as easy as possible. You get to choose your convenient mode of payment:
- Credit Cards
- Debit Cards
Homesmiths offers multiple payment options to Customers on the Website:
Customers can make online payments using his/her credit/debit card; and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time. In the event the bank rejects to honor any payment transaction made by a Customer towards an order, Homesmiths shall have the right to refuse to ship the order to the Customer without any liability whatsoever.
Cash on Delivery
At the time of reading this Terms, Cash on Delivery (COD) is only available in the United Arab Emirates, and may not be available for certain oversized items. At the time of checkout, if you are unable to see the option for Cash on Delivery, it would mean that this option is not enabled for one of these reasons. Apart from that, you may choose to select this as a payment option.
At Homesmiths, we are committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition. In the region, we work with Courier Company to provide you the quickest service and the best prices. All shipments made from approved Orders are shipped using Homesmiths delivery drivers and 3rd party fulfillment service. Shipping charges will be applicable for out of UAE orders as per the final shipment volumetric weight measured by 3rd party courier company.
We also provide a tracking code - as provided by the 3rd party service which the User can use to track their shipment.
Return and Exchange
We appreciate your business and we want you to be 100% satisfied with our merchandise. If you are unhappy with your order, get the merchandise exchanged/canceled within 15 days. The exchange depends on the availability of the merchandise requested by you, In case if the requested merchandise is not available we will credit your bank account as per the refund policy.
We will accept the return or exchange from United Arab Emirates only.
Any refunds due by Homesmiths to the Customer shall be made in the following manners:
The credit card account of the Customer will be re-credited with the refund amount by the Homesmiths. The refund amount will be credited to the Customer's account within the time span stipulated by the bank which has issued the credit card; or
Deposit or wire transfer:
The refund amount shall be deposited into the bank account of the Customer by Homesmiths within ten (10) business days after the receipt of request for refund by the Customer has been approved.
For further information on our refund policy, please read more about it by clicking here
Usage of Promo code by the Company
Homesmiths has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. Homesmiths can at any time ask the Customer for the proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by Homesmiths. Promo codes at Homesmiths’s discretion are applicable on certain items, on specific orders, or on specific dates and occasions. Promo codes cannot be clubbed with any other offer running on the site.
Terms & Conditions of use of the website
All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited. Your personal and non-commercial use of this website shall be subjected to the following restriction (i) you may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content
You will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and / or services in any way that is unlawful, or harms Homesmiths or any other person or entity, as determined in the Homesmiths sole discretion.
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the website and / or services
You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the internet.
All information, content and material contained in the website and / or services are Homesmiths's copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Homesmiths. No information, content or material from the website and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Homesmiths's express written permission